Frequently Asked Questions

We’ve compiled answers to some of the most commonly asked questions about our plant shop. Here, you’ll find helpful information about your orders, shipping, packaging, and more. If you have any additional inquiries, please feel free to reach out to our friendly customer service team.

Orders & Payments

To place an order, simply browse our plant selection, choose the plants you desire, and add them to your cart. Proceed to the checkout process, where you will provide your shipping information and select your preferred payment method. Once the order is successfully placed, you will receive an order confirmation email.

If you prefer not to order through our website, we understand and respect your choice. We strive to provide a convenient and secure online shopping experience, but we are also happy to accommodate alternative ordering methods. Here are some options available for placing an order with us: Phone Orders, Email Orders, or Social Media Orders.

Please note that regardless of the ordering method you choose, our team will ensure a smooth and efficient process. They will provide you with the necessary payment instructions, shipping options, and any additional information required to complete your order successfully. Don't hesitate to contact our customer support for further information.

 

If you need to make changes to your order, such as modifying the plant selection or updating the shipping address, please contact our customer support as soon as possible. We will do our best to accommodate your request, depending on the order processing stage.

We accept various payment methods, including major credit cards, debit cards, or PayPal. You can select your preferred payment option during the checkout process.

We strive to process orders as quickly as possible after all documents required are complete (import permits, phytosanitary certificate, etc). Order processing typically takes 5-7 business days (excluding weekends and holidays) depending on the order queue. Please note that during peak seasons or promotions, there may be slight delays in processing times.

If you need to cancel your order, please contact our customer support as soon as possible. Depending on the order processing stage, we will assess the cancellation request and inform you of the available options.

We take great care in packaging our plants to ensure they arrive in excellent condition. However, if your order arrives damaged, please contact our customer support within 2 days of delivery. We may request photographic evidence of the damage to assist with the resolution process.

We want you to be fully satisfied with your order. Please read Our Guarantee Page.If you encounter any issues or have concerns, please reach out to our customer support team. We will work diligently to resolve any problems and ensure your satisfaction.

Shipping & Tracking

We ship plants from our nursery located at Bogor, Indonesia. Our nursery is where we cultivate and care for our plants, ensuring they are healthy and ready for shipment. From this central location, we package and send the plants to various destinations, both domestically and internationally. We take pride in our efficient shipping processes to ensure that your plants arrive in the best possible condition, no matter where you are located.

Yes, we offer international shipping to select countries (Unfortunately, at this time, we are unable to ship plants to Australia). Please contact our customer support to confirm if we ship to your desired location.

The cost of international shipping varies depending on the destination country.

$55 Flat Rate For Asia
$75 Flat Rate For Americas
$80 Flat Rate For Europe

 

Yes, we provide the necessary phytosanitary certificates for international shipments. These certificates ensure compliance with the relevant plant health regulations and help facilitate smooth customs clearance. Phytosanitary Certificate and inspection fees are $35 and it will be automatically added at checkout.

Yes, you can track the status of your order. Once your order is proceed, you will receive an order confirmation email with an order number. You can use this order number to monitor the progress of your package.

We take great care in packaging the plants securely to ensure their survival during transit. Our expert team wraps the plants carefully, providing appropriate cushioning and protection. We also include moisture-retaining materials and take weather conditions into account to safeguard the plants' well-being.

Refunds & Replacements

We understand the importance of delivering healthy plants and we take great care in packaging our plants to ensure they arrive in excellent condition. However, if your plants arrives damaged, please contact our customer support within 2 days of delivery. We may request unboxing video of the package and photographic evidence of the damage to assist with the resolution process. Please read our Terms & Conditions before you checkout.

Yes, depending on the availability of the specific plants, we may offer a replacement as an alternative to a refund. Please discuss this option with our customer support team, and they will guide you through the process.

If you receive the wrong plants or an incorrect quantity, please contact our customer support immediately. We will work swiftly to rectify the error and ensure you receive the correct plants or quantity you ordered.

Further Questions?

If you have any specific preferences or questions, please reach out to our customer support team. We are here to accommodate your needs and make your plant shopping experience as convenient as possible.

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